Creating a product or service that users love means creating an emotionally engaging event.
What is the difference between user experience and human experience?
The user experience (UX) describes the user experience and is not limited to the design alone, but encompasses the entire contact cycle of the user with an application.
A good user experience is characterized by the fact that a product or service provides a relevant benefit, is easy and self-explanatory to use, is a pleasure to use, and motivates users to use it again.
UX is the design of an experience in the digital world. Every website visit is an experience - a lifetime spent by a potential user base. How is the operation? Is the function well thought out? Was it easy? Did errors occur? Fun is what really just works and meets expectations. Then visitors will be happy to come back.
The difference between "human experience" (HX) and "user experience" (UX) lies in the breadth and depth of the experiences considered and in the perspective on the interaction between people and systems or products. Both concepts are central to the design of products and services, but they approach the design process from different angles.
User Experience (UX)
- UX focuses on the specific experience that a user has with a product or service. It is about optimizing the usability, accessibility, efficiency and general satisfaction of users when interacting with a website, app, software or other interactive system.
- UX design takes into account the entire process of the user's interaction with the product, from initial discovery and use to feedback or support. It deals with specific aspects such as user interface design, information architecture, user guidance and interaction design.
- The focus is on improving functionality, usability and the user experience in order to meet the goals and needs of users.
Human Experience (HX)
- HX takes a broader perspective and looks at a person's holistic experience with a product, brand or service. It goes beyond pure interaction with a digital interface and includes emotional, social, cultural and physical experiences.
- HX design aims to understand and fulfill deeper human needs and values. It considers the broader context of human life and how products or services are integrated into everyday life to promote meaning, satisfaction and well-being.
- The focus is on creating positive, meaningful and enriching experiences that improve people's wellbeing and quality of life.
UX therefore focuses on optimizing the user experience with a specific product or service, while HX strives for a holistic view of the human experience that goes beyond pure user interaction. HX encompasses a broader range of factors that influence the human experience and aims to promote people's overall well-being.
Services in the "Experience" area
User Research
User research, also referred to as user research or user research, is the systematic process of gathering and analyzing information about the needs, desires, expectations, behaviors, and experiences of the target audience or users of a product, service, or platform. The goal of user research is to develop a deep understanding of users in order to better tailor products and services to their needs and preferences, ensuring an optimal user experience (UX).
User research can be used in different phases of the development process, for example during idea generation, conception, development or optimization of a product or service. There are a variety of methods and techniques that can be used in user research, including:
Surveys and questionnaires: This method allows to collect quantitative and qualitative data from a larger group of users. Surveys can be conducted online or in person and include questions about users' needs, wants, and experiences.
Interviews: This method involves face-to-face interviews with users to gather detailed information about their opinions, experiences, and needs. Interviews can be structured, semi-structured, or unstructured, depending on the research question and objectives.
Observations and field studies: This involves observing users in their natural environment to gain a better understanding of their behaviors, routines, and interactions with a product or service. Observations can be participatory or non-participatory.
Usability testing: Usability testing asks users to perform specific tasks with a product or service to assess usability, efficiency, and satisfaction. This can take place in a laboratory or natural environment and helps identify problems and areas for improvement.
Focus groups: In focus groups, several users discuss a specific topic, product or service together. This allows opinions, experiences and ideas to be collected and analyzed in an interactive environment.
Analysis of usage data: Collecting and analyzing data on user behavior, for example through web analytics tools or app tracking, enables patterns and trends to be identified and the product or service to be adapted accordingly.
User research is a critical part of the user experience design process, as it helps make informed decisions and develop products or services that meet users' real needs and expectations.
User Stories
User stories are short, simple descriptions from the perspective of an end user (user) that illustrate a particular aspect or feature of a product or service. They are often used in the context of agile software development methods, such as Scrum, and serve as requirements for the development teams.
User stories help to focus on the needs and desires of the users instead of focusing only on technical requirements. They are usually written in a simple and understandable language and follow a certain structure:
"As [Rolle/Nutzer], I want [Ziel/Bedürfnis] to help me reach [Nutzen/Ergebnis]."
An example of a user story could be:
"As an online store visitor, I want to be able to select my preferred payment method so I can complete the purchase conveniently and securely."
The main components of a user story are:
- Role/User: The person who will use the feature or function, such as a customer, administrator, or employee.
- Goal/Need: The specific requirement or desired outcome that the user wants to achieve.
- Benefit/Outcome: The advantage or value that the feature or function is intended to provide to the user.
User stories are often collected and prioritized in a so-called "product backlog" to guide the development of features and functions according to user needs and requirements. In the development process, user stories are broken down into smaller, manageable tasks and implemented by the development teams.
In addition to user stories, development teams often use "acceptance criteria" to define the requirements and conditions that must be met for the user story to be considered successfully completed.
User stories are an effective tool for ensuring that the products and services developed meet the needs of users and provide a high level of user satisfaction.
UX Testing
UX tests measure the relative effort with which users can perform tasks on the website or applications. For this purpose, the designed prototype is subjected to various test series and, in addition to some expert reviews, also undergoes a user study corresponding to the target group.
The user study involves observing and interviewing users while they are actively using the prototype. From this, meaningful conclusions can be drawn about the user effect recorded in the concept and desired.
While wireframes or mockups of websites concentrate on visual elements, prototyping focuses on interaction and usability testing. The application is to be tested for its suitability for use. This works best when users are involved in the development process. In this way, errors are detected at an early stage and changes can be integrated with little additional effort.
Involving users can also generate reliable data about the product and its market potential. Actual needs can also be determined here. Especially for start-ups and young projects, tests can facilitate decision-making.
Usability Evaluation
Both the negative and positive aspects are summarized below. Based on this, recommendations can be developed to improve the system in terms of user experience.
Usability Evaluation (also referred to as usability testing or usability assessment) is the process of assessing the usability, effectiveness, and satisfaction of a product, website, or application. The goal of usability evaluation is to identify problems and weaknesses in design or functionality and to identify opportunities for improvement to ensure a better user experience (UX).
There are various methods and techniques that can be used in the context of a usability evaluation, and they can be divided into two main categories: formative and summative evaluation.
Formative Evaluation (formative): This type of usability evaluation takes place during the development process and aims to identify design problems early on and develop solutions. Formative evaluation can be performed through the following methods:
- Heuristic evaluation: Experts evaluate the product using established usability principles (heuristics) and identify potential problems.
- Cognitive Walkthrough: Experts walk through the user paths and analyze whether the application is structured logically and intuitively.
- Usability testing: Real users perform specific tasks with the product while their interactions are observed and analyzed to identify weaknesses and areas for improvement.
Summative Evaluation (summative): This type of usability evaluation occurs after development is complete and aims to measure overall usability and satisfaction. Summative evaluation can be performed by the following methods:
- Usability testing: as with formative evaluation, real users perform specific tasks, but the focus is on measuring overall usability and satisfaction.
- Questionnaires and surveys: Users provide feedback on their experience with the product and rate its usability, effectiveness and satisfaction.
- Field studies: The product is tested in real-world usage situations and environments to assess actual usability and satisfaction.
The results of the usability evaluation are incorporated into the optimization and further development of the product to achieve a better user experience and higher user satisfaction. Continuous usability evaluation is critical to meet the changing needs of users and maintain the quality and usability of a product.
Services
UX testing
User stories
User research
Design prototypes
Usability evaluation
Book workshops
User Experience II
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